Support Center
Frequently Asked Questions
Welcome to the KCROC Support Center. Operating from our central lab in Hawalli, we provide professional computer and laptop repair services across Kuwait. We understand that device failures are stressful, which is why we offer 100% free pickup and delivery to make the repair process as seamless as possible.
Whether you need a rapid SSD upgrade, virus removal, or a complex motherboard repair, our transparent pricing and "No Fix, No Fee" policy ensure you never pay for unverified work. Every hardware repair we complete is backed by a solid 30-day warranty. Browse our 29 frequently asked questions below to learn more about our timelines, data security protocols, and exact service coverage.
29 Questions AnsweredLast Updated: June 2026
All Questions
Pickup & Delivery
Do you really offer free pickup and delivery in Kuwait?
Yes. We provide free pickup and delivery across all governorates in Kuwait. We collect your computer or laptop from your home or office and return it after the repair is completed.
Do you offer same-day computer repair in Kuwait?
Yes. Book before 11:00 AM for same-day return on eligible repairs including Windows installation, SSD upgrades, RAM upgrades, virus removal, and standard screen replacements. Complex motherboard and liquid damage repairs require 24–48 hours or more.
How quickly can you arrange pickup?
In many areas of Kuwait, pickup can usually be arranged within a few hours, depending on technician availability and scheduling.
Can you collect computers from offices?
Yes. We provide pickup and delivery services for homes, offices, schools, and businesses throughout Kuwait.
Pricing
How does your 'No Fix, No Fee' policy work?
If we cannot repair your computer or laptop, you do not pay for the repair. We only charge for successful repairs that have been approved by you before work begins.
Do you charge a diagnostic fee?
No. All diagnostics are completely free. We assess your device, identify the fault, and provide a clear quote before any repair work begins.
How much does computer repair cost?
Repair costs depend on the problem, replacement parts, and labor required. After diagnosing your device, we provide a clear quotation before starting any repair. You only pay if you approve the quote.
Computer Repair
How long does a typical computer repair take?
Eligible repairs booked before 11:00 AM — such as screen replacements, SSD upgrades, and Windows installation — are often completed the same day. Standard repairs take 24–48 hours. Complex motherboard and liquid damage repairs may require additional time depending on the fault.
Security
Is my data safe during the repair process?
Yes. We operate a strict no-snoop policy. Our technicians use diagnostic tools to identify hardware faults and never open, browse, or access your personal files. For motherboard-level repairs, you are welcome to remove your storage drive before handing the device to us.
Will my files remain on my computer during repair?
Most hardware repairs do not affect your files. However, we always recommend creating a backup before any repair. We do not provide data recovery services.
Warranty
Do you provide a warranty on your repairs?
Yes. Every successful repair is backed by a 30-day warranty covering parts and workmanship.
How long is the repair warranty?
All repairs carry a 30-day warranty on both parts and labor.
What if the same problem returns during the warranty period?
If the issue is covered under the 30-day warranty, we will inspect the device and carry out the necessary repair at no additional labor charge.
Laptop Repair
Can you replace cracked laptop screens?
Yes. We replace damaged LCD and LED screens for most laptop brands using high-quality replacement displays.
Can you replace laptop batteries?
Yes. We replace faulty laptop batteries with high-quality compatible or original batteries whenever available.
Can you repair or replace laptop keyboards?
Yes. We repair and replace damaged, worn-out, or non-functioning laptop keyboards for most major laptop brands.
Can you repair laptop charging ports?
Yes. We repair or replace damaged DC power jacks and charging ports for laptops that are not charging properly.
Hardware Upgrades
Can you upgrade my laptop to an SSD?
Yes. Upgrading to an SSD significantly improves startup time, application loading, and overall system performance.
Can you upgrade my laptop RAM?
Yes. We install compatible memory upgrades to improve multitasking and overall performance where the hardware supports expansion.
Do you use genuine replacement parts?
Whenever possible, we use genuine or premium-quality compatible replacement parts and explain the available options before beginning the repair.
Software
Can you reinstall Windows?
Yes. We perform clean Windows installations, install drivers, apply updates, and optimize the operating system for reliable performance.
Can you remove viruses and malware?
Yes. We remove viruses, malware, spyware, and unwanted software while helping improve your computer's security and performance.
Can you fix a slow computer?
Yes. We diagnose performance issues, remove unnecessary software, optimize Windows, and recommend hardware upgrades when appropriate.
Gaming PCs
Do you build or upgrade custom gaming PCs?
Yes. We build, upgrade, and optimize custom gaming PCs, including GPU upgrades, cooling improvements, SSD installations, and performance tuning.
General
Which computer and laptop brands do you repair?
We repair most major brands including Dell, HP, Lenovo, ASUS, Acer, MSI, Apple MacBook, Samsung, Huawei, Microsoft Surface, Toshiba, and many others.
MacBook Repair
Do you repair Apple MacBooks?
Yes. We repair MacBook Air and MacBook Pro models including screen replacement, battery replacement, keyboard repair, motherboard repair, and software troubleshooting.
Business IT
Do you provide computer repair services for businesses?
Yes. We repair laptops, desktops, and MacBooks for offices, schools, and businesses throughout Kuwait, including hardware diagnostics, screen replacement, SSD upgrades, and system optimization.
Can you repair multiple computers for a company?
Yes. We provide hardware repair and upgrade services for multiple devices, making it straightforward for businesses to keep their systems running reliably.
Have a device that needs professional attention?
Our Hawalli repair center handles everything from screen replacements to complex motherboard diagnostics. Get an instant quote or book your free pick-up now.